General conditions

GENERAL CONDITIONS

These General Conditions regulate the purchase of products offered through the website www.hya6tance.com, owned by Hydroo Pump Industries, SL, with NIF B55214613, with registered office at C. La Banyeta Nova, 11, pol. Ind. La Banyeta 17843 Palol de Revardit, Girona, Catalonia (Spain); Email: info@hydroo.com.; hereinafter "THE COMPANY".

In this document, we will refer to the "USER", who is the natural person who acquires the product offered through the website and "THE COMPANY", which is us.

The products are purchased directly from THE COMPANY, which acts as a direct seller, therefore the product sales contract is concluded between the USER and THE COMPANY. The USER must read and accept these General Conditions and the information about the products they wish to purchase before proceeding with their purchase. This acceptance will be made explicitly by clicking on the box "I have read and accept the General Conditions" which will appear during the purchase process. By doing so, the USER confirms that they are of legal age and have the legal capacity to acquire the products offered by THE COMPANY.

At the time the purchase is formalized, it will be understood to be perfected by full right, and from that moment the prices and conditions will have a contractual nature, so they can only be modified by the express agreement of the contracting parties.

The electronic document in which the contract is formalized will be archived by THE COMPANY for one year, and the USER can obtain a copy during this period.

 

USER OBLIGATIONS

The USER is obliged in all respects to use the website and, where appropriate, to acquire the products offered by THE COMPANY in accordance with the law and the provisions of these General Conditions.

THE COMPANY reserves the right to delete from the website any comment or opinion of the USERS that is contrary to current law, especially in cases that violate the fundamental rights and freedoms of individuals.

 

PURCHASE PROCEDURE AND PAYMENT METHOD FOR THE PRODUCTS

The USER will select on the website the products they wish to purchase and the quantity or number of units. The prices shown on the screen are in Euros and are the current prices, except for typographical errors, indicating the inclusion or not of applicable taxes.

The USER must fill out the form with their data to process the order, and must click on the "Continue" section to proceed with the purchase of the products and must expressly accept these General Conditions.

THE COMPANY will send an email to the USER justifying the receipt and confirmation of the purchase made, within twenty-four (24) hours following the receipt of the formalization of the order. The contract will not be considered perfected until THE COMPANY has received payment for the price of the products.

If the USER wishes for an invoice, they can obtain one by requesting it by email from THE COMPANY.

The USER will be responsible for the veracity of the personal data provided to THE COMPANY. THE COMPANY reserves the right to cancel the sale in case of non-payment, chargeback, denied card, or false data, or if it cannot verify the card data.

 

RIGHT OF WITHDRAWAL

In accordance with articles 102 and following of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the USER who has the status of consumer or user in accordance with the definition established in article 3 of the aforementioned Royal Legislative Decree, may withdraw from the purchase for any reason, within a period of 14 calendar days from the receipt of the product. However, as established in the following section called "EXCEPTIONS TO THE RIGHT OF WITHDRAWAL", this right will not apply to the goods and services specified in that section.

To exercise the right of withdrawal, the USER must notify us of their decision to withdraw from the contract through an unequivocal statement that can be sent by postal mail or by email, to the addresses listed at the beginning of these general conditions. If you wish, you can use the following form:

Withdrawal Form

(You only need to fill out and send this form if you wish to withdraw from the contract)

To the attention of Hydroo Pump Industries, SL, C. La Banyeta Nova, 11, pol. Ind. La Banyeta 17843 Palol de Revardit, Girona, Catalonia (Spain); email info@hydroo.com

By this, I communicate that I withdraw from my contract for the sale of the following goods: __________________________________________________________

Order placed on: ____________________

Name and surname: ______________________________________________________________________

Address: _________________________________________________________________________________

Signature (only if this form is submitted on paper)

Date: _____________________

THE COMPANY only accepts returns that meet the following conditions:

  • The product must be in its original packaging and labeling.

  • The shipment must be made with the same box in which the order was received. If it cannot be done with the original box, the USER must return it in a box that guarantees the protection of the content so that it arrives at THE COMPANY in good condition, otherwise, THE COMPANY reserves the right to reject the return.

  • A copy of the invoice/delivery note must be included inside the package, indicating the products returned.

  • The product must be returned to THE COMPANY at its address listed at the beginning of these general conditions. The transport costs incurred for the return will be borne by the USER.

  • Once the product has been received and it has been verified that it is in perfect condition, the refund of the amount will be processed, which will be made within a maximum period of 14 calendar days from the date on which the USER communicated the intention to withdraw and using the same payment method that the USER chose at the time of placing the order. THE COMPANY may withhold the refund until it has received the returned items.

 

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

As established by Art. 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not be applicable to contracts that refer to:

  • The provision of services, once the service has been completely executed, when the execution has begun, with the prior express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been completely executed by the entrepreneur, they will have lost their right of withdrawal.

  • The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.

  • The supply of goods made to the consumer's and user's specifications or clearly personalized.

  • The supply of goods that may deteriorate or expire quickly.

  • The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

  • The supply of goods that, after their delivery and taking into account their nature, have been inseparably mixed with other goods.1

  • The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract2 and that cannot be delivered before 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.

  • Contracts in which the consumer and user have specifically requested the entrepreneur to visit them to carry out urgent repair or maintenance operations; if, during that visit, the entrepreneur provides services additional to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must be applied to those additional services or goods.

  • The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

  • The supply of daily newspapers, periodicals, or magazines, with the exception of subscription contracts for the supply of such publications.

  • Contracts concluded through public auctions.

  • The supply of accommodation services for purposes other than housing, transport of goods, car rental, food, or services related to leisure activities, if the contracts provide for a specific date or period of execution.

  • The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with their knowledge that as a result they lose their right of withdrawal.

RETURNS

For damage caused during transport or shipping error:

If at the time of delivery it is visibly and clearly appreciated, without the need to manipulate the shipping or product packaging, that a product has defects caused by damage during transport or a shipping error is appreciated in the same way, the USER must notify THE COMPANY, at its email address listed at the beginning of these general conditions, within 48 hours following the receipt of the order, to be able to request the return of the affected product(s) and thus the replacement with a new one or the refund of the price paid for it.

For defective products:

In the event that once the package is opened the USER verifies that a product is defective, they must notify THE COMPANY at its email address and proceed with its return within 15 calendar days from the moment they receive it. In this case, when the return is justified, THE COMPANY will refund the value of the product and the shipping costs, in addition to the direct costs of the return, within thirty (30) days of the reception by THE COMPANY of the product for which the return was made.

The above is without prejudice to the provisions of the mandatory current regulations on consumer protection.

WARRANTY

THE COMPANY will be liable for a lack of conformity that becomes apparent within two years from delivery. In the event that the product purchased was second-hand, this period will be one year.

The USER must inform THE COMPANY of the lack of conformity within two months of becoming aware of it. The warranty does not cover damage caused by improper use or normal wear and tear of the products.

CUSTOMER SERVICE

For any communication, incident, or claim, the USER can send a communication to THE COMPANY at its email address.

NULLITY OF CLAUSES

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect that clause or the part of it that is null or ineffective, and the rest of the General Conditions will subsist.

NOTIFICATIONS

Any notification or requirement that the parties have to make in relation to the contracting of products or with these General Conditions must be made in writing and will be understood to have been duly made if it has been sent to the email address that each party may indicate to the other for these purposes.

APPLICABLE LAW AND COMPETENT JURISDICTION

These General Conditions will be governed and interpreted in accordance with the Laws of Spain.

THE COMPANY reserves the right to make changes at any time to our website, as well as to these General Conditions. Changes to essential elements will not affect contracts already stipulated, unless the USER has expressly accepted the modified conditions.

INFORMATION ON DISPUTE RESOLUTION

Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://www.boe.es/buscar/doc.php?id=DOUE-L-2013-81182

THE COMPANY reserves the right to make changes at any time to our website, as well as to these General Conditions. Changes to essential elements will not affect contracts already stipulated, unless the USER has expressly accepted the modified conditions.